Shipping policy
SHIPPING
When you place your order you will receive an "Order Confirmation" with the details about your purchase.
We will process your order within 24 hours. If it's during business hours it'll be much sooner. We know you want to receive your item(s) ASAP!
After your order is processed it will ship within 1 - 3 business days and you receive a "Shipment Confirmation" with your tracking information. We will also let you know when your shipment is out for delivery and when it's been delivered. it will take between 3-8 working days for you to receive your items depending on your location.
Note: The free gift may take longer to arrive, but its worth it. : )
IMPORTANT: You must be present to sign for your order when it arrives. All of our e-bikes are shipped with "Signature Required" to make sure they arrive safely. After you receive your tracking information, you can know exactly when your order is going to arrive so you can make proper arrangements. You will also get an email when it's out for delivery.
No tax
How Much Does Shipping Cost?
Shipping is FREE on all of our ebikes (within the continental United States).
For other products other than e-bikes, Free shipping to all over the world
How Long Does It Take To Ship My Order?
As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.
How Long Would It Take To Receive My Order?
After your order is shipped, it will take between 3-8 working days for you to receive your items depending on your location.
How Do I Track My Shipment?
As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.
Which Courier Will Deliver My Order?
We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as as other premium couriers.
Do You Ship Internationally?
Support global shipping for cycling accessories. For electric bike, we only ship within the US.
Should I Be Present To Receive My Order?
All of our e-bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.