What is your return policy?
Please see our product pages for more information. Our return policies often vary on the product you're looking to purchase. If you have any questions please call or email for assistance or visit our "return policy" page for more details.
What is your cancellation policy?
All orders cancelled within 48 hours are subject to a full refund as long as it complies with the refund policy of the product and brand we represent.
If your board ships within this 48 hour period and the brand does not accept refunds once it's shipped, then we won't be able to process a refund and must go by their return policies.
All orders canceled after 48 hours are subject to a 10% cancellation fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges and restocking charges. Refunds will only be issued to the original credit card that you use when placing your order.
What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
How do I place an order?
First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Add to Cart” button. All of your products will be added to your cart.
You will find your cart at the "My Cart" button located at the upper right-hand side of the website. When you are prepared to complete your purchase, ensure your cart is correct and press "Checkout".
Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.
How will my order be fulfilled?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for you. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Will you send an order confirmation via e-mail?
An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.
How can I change My Account information?
You can change your contact information at any time by signing into "My Account" and editing the information. Save the changes and your account will be updated.
Do you charge sales tax?
Sales tax is a legal requirement for online retailers at a certain threshold in all US States. We charge sales tax in all states in the United States. Please be aware of other retailers not charging sales tax at checkout since 2022, as new laws and regulations have come into action.
How can I make a change or cancel my order?
Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact us at firstname.lastname@example.org . All orders cancelled after 48 hours will be subject to a 10% restocking fee.
How long will it take for my order to ship?
You can be safe to assume that if your order will be processed the following business day and shipped as soon as possible. This will vary by product and vendor so check the product pages for accurate estimates. If you have not received your shipment within this time or would like any information on the status of your shipment, contact us at email@example.com.
All shipments are also subject to vendor timelines. Due to sales and holiday seasons, please know that some brands may be delayed. For a more accurate timeline during such times, please email us before purchasing your products.
Please be aware a lot of products that ship from China (or parts. ship from China) may be subject to delays due to the Pandemic (COVID-19). Although most brands are still shipping, please contact us if you're worried about delays and we'll give you an accurate estimate. Brands that are shipping from overseas may be subject to a 3-4 week delay on delivery.
Can you ship to a P.O. Box or an APO Address?
At this time, we are unable to ship to P.O. Boxes, due to the size of our products, as well as APO addresses. We apologize for the inconvenience.
Do you ship internationally?
We only offer free shipping within the United States unless specified otherwise at checkout.
Where are your products shipped from?
Our products are shipped from various locations. Some of our brands are shipped from Overseas (mostly China) and can take a little bit longer to ship compared to our brands that are based in the US. Please see on our product pages the shipping time for each product and an estimated delivery time. You will be provided with a tracking number as soon as it's received.
Is it free shipping on all products on the site?
Shipping is free for all products you see on the website and that assumes they are being shipped by standard delivery methods. If you'd like to request expedited shipping please contact a member of our team and we will be happy to take your order at the adjusted shipping rate. if any products have additional shipping fees it will be listed at checkout.
Didn't find what you were looking for?
We would be glad to assist you. Visit us at our contact us page and get in touch with an expert for any other queries or concerns.
Safety and Injury
All customers purchasing or previously purchased from this website are fully responsible and liable to any injuries or physical damage inflicted upon themselves or anyone else, whether a product or a human error. Electric Bike Space will not cover any costs or damages also to objects damaged as a result of an accident. We strongly suggest wearing padding and helmets, along with thick clothing and attire to ensure full safety when using any electric transport purchased on this website.
Ethical Behavior and Customer Service Treatment
All conversations between customers and employees of Electric Bike Space will be kept in record and on file for all future allegations against a member of staff, should it be required.
A derogatory, abusive and also discriminative behavior will not be tolerated. All employees of Electric Bike Space have the right to report such actions by customers to be kept on record for future evidence.